Warranty Policy

All Chuckles branded products are covered by a 1 year limited warranty so you can shop with us in confidence.

This warranty applies from the date of purchase and is non-transferable between parties. We do not cover nappies purchased second-hand. Proof of receipt is essential.

Our warranty is limited to the PUL covering, elastics, snaps, loose seams and zippers.

We do not cover:

  • Normal wear and tear: staining, piling, relaxed elastics, holes in natural fibre inserts (ammonia degradation), natural fabric curling and shrinking.
  • Damage to product after use, whether accidental or intentional.
  • User error
    • Drying products with PUL under high heat
    • Excessive use of fabric softeners or bleach
    • Washing products over 60 degrees
    • Over-soaking
    • Ammonia build-up (inadequate washing)
  • Leaks are not covered unless it is an issue in the PUL fabric, which must be sent back for inspection before replacement. It is usually caused by fit issue or lack of absorbency.

To make a claim, email us at hello@chuckles.co.nz with the following details:
  • Order number
  • Product Name
  • Description and picture of product defects

We may or may not require inspecting the product to deem it faulty. A replacement or refund will be offered should the product be faulty and non-functional.